How to extract more ROI from business training costs: Go for "behavior change" over just knowledge transfer — it pays to raise the bar
Morristown, NJ, February 12, 2012 – Business Training and Consulting Institute (www.BTCinstitute.com) focuses on payback for its clients' senior management that seeks to extract more ROI from their corporation’s investments in employee training – both recent-past and future.The enabling strategy is to follow corporate training programs with a second or post-training phase sometimes known as after-training.This second phase is tasked to enable, nurture, support and deploy employee training into the workplace. With the goal of achieving behavioral change from their employees who receive training, some corporations have been pro-active by operating a follow-on process of issuing periodic questionnaires which are distributed to trainees and their supervisors.The questionnaires seek to measure integration of the training into each organization’s business processes and the measureable improvement derived there from.For reasons of competitive survival, everyone seeks an environment of continuous improvement. BTC Institute’ company President, Linda Stillman, commented that “when used alone, questionnaires carry some risk that truthful responses may endanger the careers of both trainees and their supervisors. In this economy, who would want to make themselves conspicuous by indicating low, slow or no integration of the training that was recently conducted? It is more human to put the best face on deployment and integration, thus shifting the reporting of any under-performance to someone else.” Stillman said how, at first consideration, adding more overall cost to SG&A by adding more resources after training would seem to be poor timing.The driver, however, is numerous studies that show how 80+ percent of what has been learned in the classroom cannot be remembered a month after the class.Given a priority training event, what more can be done?Traditional coaching and mentoring of the newly learned skills could be added at the work site, but that would be very costly. We decided to do something about the price-point for after-training deployment and integration of new skills. As opposed to a traditional people-delivered coaching and mentoring model, BTC Institute created new products for after training that enable a "blend of consultants and products to help reduce costs."To learn more, visit one of the Company’s websites: www.AfterTraining.com. Join in on the conversation for an interactive experience.Uniquely at the BTCinstitute.com website, access SKILLS4SURE Weekly Success Tip #16 by clicking the radio button entitled: “Success Tip Index.” While visiting BTCinstitute.com, click on the radio button entitled "After Training" to examine a business case for adding robust coaching and mentoring to follow traditional training.Learn about a 4-level, step-wise process to achieve affordable parity between training and after-training.Questionnaires are just not enough.It pays to go to the next level.Level-4 after-training programs are the next best practice. Want additional ideas for how to extract more ROI from your training investment? Business Training and Consulting Institute is the creator of SKILLS4SURE brands for best practices delivered by training and mentoring services and products that convey affordable knowledge about business skills to quickly enable and continuously reinforce successful performance. After training, Perpetual Mentor series products feature the Company's innovative delivery platform that rapidly mentors content about exactly what to ‘say’ and ‘do’ for more success (To learn more, visit: www.PerpetualMentor.com).The Winner's Warm-up series (www.WinnersWarmup.com) is one of the Company’s most popular series of refresher products because they reset one’s mind in just seconds prior to every business event to help maximize peak performance.
SKILLS4SURE(tm), SALES4SURE(R), AfterTraining.com(tm), Perpetual Mentor(tm), Winner's Warm-up(tm), and Business Training and Consulting Institute (tm), are registered trademarks and trademarks, respectively, of Business Training and Consulting Institute (aka ASPI, LLC).
